****ing bad service

Good day. I am so sorry for the swearing on this mail but the service is ****ed up. On Tuesday, I booked in my phone for repairs, the gentlemen assisting to the sim card out as well memory card handing the tray with this to me. I ask him will he need this he said no...<br> <br> When I call in this morning to vodasure they first told me claim was rejected due to not the correct phone is listed on the policy. After a major battle, fighting and screaming the notice that when we upgraded the system did not pull the new details. Service plus 1 given at vodasure called me back advising me that they picked up the problem and are just waiting on the repair centre to send a quote. <br> <br> When calling *** they advise me that they waiting for the sim tray. I need to bring this in (Helloooo why give me the stuff if they knew they will need it) Now I must waist my petrol for one dumb dude that do not know his job. Who is going to pay my petrol from taking the sim tray because it was not taking by the agent?<br> <br> <br> Really, in 8 years with six Lines with Vodacom this is the most **** service ever <br> <br> Please make sure is phone ready for collection today or give me a call back regards Lizanne Kruger <br> <br>