****ed up service

Dear Vodacom, <br> <br> Firstly someone **********ly upgraded with my account, heaven knows how your staff does identity checks.<br> I had to be inconvenienced and go to the police station, get an affidavit, make a copy of my ID and fax it to Vodacom.<br> I had no response from Vodacom until I complained on Hellopeter.com, which is a brilliant website by the way.<br> <br> After calling Vodacom call Centre quite a few times this morning, I have to say the service was appalling, I held on for almost an hour being sent from pillar to post and not getting any assistance... Now you tell me if that is good service, which I pay for.<br> I spoke to a Ayanda, Refiloe and a Gugu who rudely hung up on me after holding for so long.<br> <br> I was debited R728 and a few cents instead of R310, now you tell me if that query is so flippin' hard to deal with????? Holding on for an hour and getting hung up on??<br> It's bad enough that my credit record has been *****ed because of your *********** staff now I have to deal with their rudeness and all their nonsense.<br> <br> Ref no:<br> PC-04NF-3DWNSR<br> S3-GKU2J-J51YG<br> S3-GMB2R-RJQZ9<br> <br> Can you please deal with this as URGENT.<br>