HJ
Henk J
1 reviews | Active since Jan 2016
02 Sept 2021, 15:00
Fu@#ed by Vodacom
This is a company that insures your device but if the sim card is not in it the device is not insured. We took out a contract on my wife's name (which i am paying) on a iPhone 11 with insurance of R331, when I upgraded my wife wanted the iPhone 12 mini so we swapped. I am still paying the insurance but my sim now in the phone. They declined my insurance claim because of that. Thus I am paying a years insurance without cover.
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Vodacom's replyOfficial
02 Sept 2021, 18:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2021, 18:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HJ
Henk J's updateReviewer Update
07 Sept 2021, 10:44Unfortunately I could not get a satisfactory answer, My argument: If my devise was insured they should have fixed it, if my device was not insured they should refund my insurance payments from the day the device ceased to be insured i.e the day the sim was taken out of the device.
Even if I neglected to inform them of such, as they had no risk that they covered for that period.
Unfortunately the people who contact you cant make a call regarding this and keep reading the terms of the contract to you.
Even if I neglected to inform them of such, as they had no risk that they covered for that period.
Unfortunately the people who contact you cant make a call regarding this and keep reading the terms of the contract to you.
HJ
Henk J's update07 Sept 2021, 10:44
Reviewer Update
Unfortunately I could not get a satisfactory answer, My argument: If my devise was insured they should have fixed it, if my device was not insured they should refund my insurance payments from the day the device ceased to be insured i.e the day the sim was taken out of the device.
Even if I neglected to inform them of such, as they had no risk that they covered for that period.
Unfortunately the people who contact you cant make a call regarding this and keep reading the terms of the contract to you.
Even if I neglected to inform them of such, as they had no risk that they covered for that period.
Unfortunately the people who contact you cant make a call regarding this and keep reading the terms of the contract to you.