FTTH Sales

On Thursday, 30/11/2017 I logged a call with Fibre Support to have my fibre connection relocated from Benedict Drive, Dainfern Valley to Augusta Close, Dainfern Golf Estate. On Monday, 03/12/2017 the guys from Intelliview arrived and plugged in the hardware at the new address.

On Tuesday, 04/12/2017 Taryn phoned me from Vodacom Fibre Sales to ask what package I wanted to be on as she had to cancel the existing contract and sign up for a new service. I told her I was currently on the 40/20 mbps 1TB service, and would like to change to the 40/20 mbps uncapped service which only costs R100 more per month. No reference number was given to me.

By Thursday, 06/12/2017 I had heard nothing back from Taryn. I left 2 telephone messages for her and she never called me back. I eventually got hold of her late Thursday afternoon when she told me that she had a problem with my new address in that she was only finding a 4 Augusta Close in Dainfern Valley and not Dainfern Golf Estate. This makes me think that she had not actually done anything after she spoke to me on Tuesday. I told her that it is the same Augusta Close as the estates are right next to each other. There is no Augusta Close in Dainfern Valley. She then promised to put everything through and phone me back to let me know what is happening. It is now Tuesday evening and I have not heard anything back from her.

The most frustrating thing for me is that she has not given me any reference number, and the sales department and support department cannot assist me as they can not find anything logged on the system, and when I leave messages for Taryn she doesn’t phone me back. I find it quite unacceptable that I have to speak to one specific person to follow up.

I have now had fibre installed in my house for over a week and cannot use it.