FTTH Relocation - EPIC FAILURE!
Rating Vodacom a 1 star is still too much! I've been a customer with Vodacom for over 20 years and have to say they will no longer receive any new business from me. I have FTTH with Vodacom, I recently moved and requested for my fiber to be move to my new house. I logged my SR and filled in all the forms Vodacom required me to complete. Hell I? even send follow-up email to the *** email address to make sure everything is in order but as expected did not get any feedback. I phoned the Customer services and was told "Not to worry" needless to say when I move into my new house this weekend and contacted Vodacom on Friday to find out what going on NOTHING was done one my call! They never contacted Openserve to confirm activation. The best of all this should be a quite simple thing! My new house already have an ONT installed etc! Should have been a simple plug and play! After 100's of calls I got nowhere. You cant even escalate your call as everything stops at the call center. As to speak to the manager they put you on hold for 20min until the call drops. Phone them to request the fiber to be cancelled. hold on while we log the call for cancellation. Hold 20min and call gets cut! It's just absolutely SHOCKING how poor Vodacom's service has become!
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Vodacom's replyOfficial
01 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2020, 16:24Dear Riaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The feedback from the Fibre Support team is that you need to accept the relocation that was sent you on 2 December 2020. Once the relocation is done, then you need to call the Fibre call centre again to do the migration.
They are unable to do the migration now as there is a pending relocation request that you must accept. Regards Vodacom Consumer Website Team
They are unable to do the migration now as there is a pending relocation request that you must accept. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2020, 16:24
Official
Dear Riaan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The feedback from the Fibre Support team is that you need to accept the relocation that was sent you on 2 December 2020. Once the relocation is done, then you need to call the Fibre call centre again to do the migration.
They are unable to do the migration now as there is a pending relocation request that you must accept. Regards Vodacom Consumer Website Team
They are unable to do the migration now as there is a pending relocation request that you must accept. Regards Vodacom Consumer Website Team
Best regards,