ZH
Zain H
1 reviews | Active since Mar 2015
10 Dec 2021, 08:15
FTTH - Pathetic Service from Vodacom
Support from Vodacom stinks! Their model of assigning a technician after 24-48 hrs is a broken model. They acknowledge that there is a fire but they will only send someone to assist after 24-48 hrs, how stupid is that! Been down since 07-dec, no resolution as yet! SR***. This is not the 1st time, the line was on my Mum's name, had problems, then thought of transferring to mine, got activated 28-Nov-2021 & this is still a problem! #DownwithVodacom
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Replies (3)
Vodacom's replyOfficial
10 Dec 2021, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZH
Zain H's updateReviewer Update
13 Dec 2021, 08:56No one has called - I have put in a cancellation SR*** - why is the line still not cancelled! They said it will take 30-days! Why!!! You dont want to fix the line & hold it ransom?
ZH
Zain H's update13 Dec 2021, 08:56
Reviewer Update
No one has called - I have put in a cancellation SR*** - why is the line still not cancelled! They said it will take 30-days! Why!!! You dont want to fix the line & hold it ransom?
ZH
Zain H's updateReviewer Update
14 Dec 2021, 12:15line is cancelled, but you have not released it to Vumatel as yet, Why? If you want to hold the line then provide internet, why has the internet been cut off? I am still waiting for this!
ZH
Zain H's update14 Dec 2021, 12:15
Reviewer Update
line is cancelled, but you have not released it to Vumatel as yet, Why? If you want to hold the line then provide internet, why has the internet been cut off? I am still waiting for this!