PB
Paolo B
1 reviews | Active since Dec 2021
18 Feb 2025, 10:57
Ftth not working at all
Vodacom is not able to provide a connection to the home , the line is down since January the 21st 2025, upon tickets , Email, phone follows up , they do not come up with a resolution , yet , they are charging me for a Service that is not provided. The people working at vodacom customer care is useless, very unprofessional and unpleasant to deal with . I will definitely escalate the matter further to a lawyer . People of this country must be liable for the wrong they do
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Replies (2)
Vodacom's replyOfficial
18 Feb 2025, 12:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. . Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2025, 12:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. . Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Feb 2025, 18:57 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2025, 18:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Regards, Consumer Website Team
Best regards,