SC
Sean C

1 reviews | Active since Nov 2019

19 Aug 2020, 13:19

Ftth lie in Falcon Ridge Vereeniging

Thank you for keeping our community of FalconRidge without FTTH connections. There is a major power failure in other parts of Vereeniging but not where we reside.... And thank you for only telling us we must ask for refunds on days Vodacom could not supply service. I must ask for down time to be deducted, making a persom pay for services not rendered is like steeling.... Your absolute professional service delivery promise Smells of dishonesty and lack fact

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2020, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team