FTTH incompetence at every level

<p>Issues:<br />1. I manually paid my August account at the end of July and payment was never allocated and my account shows as in arrears.</p> <p>2. Since being on vodacom fibre I don't receive invoices, I have raised this several times in the past and was informed that it was sorted, I still don't receive invoices.</p> <p>3. I called the ********** line and spoke to a person who had no clue how to assist me and kept telling me they are trying to find my details.</p> <p>4. I went to a vodacom shop in centurion mall and was informed that they cant print my invoice nor view my deatails because I am in none of the sytems although they can see that I have an account. Apparently you are migrating user info between systems and my details are in none of them.</p> <p>5. I was not selected selected for the DSTV to fibre trial because my account showed as though it was in arrears when it was not.</p> <p>Resolutions expected:<br />1. Allocate my manual payments to my account - should be up to date.<br />2. Reverse the interest charged - not my issue that you are ***********.<br />3. Ensure that going forward I receive my invoices as they are issued.<br />4. Ensure that I am part of the trial as per point 5 above - not my problem that you can't do your jobs and allocate payments that you can see were made.</p>