FTTH: Failure to respond & deliver on promise

I am a trustee at a complex in JHB North where Vodacom advised that the FTTH offering was an open-access network. This is also one of the reasons why we as trustees selected Vodacom to lay the Fibre infrastructure into our complex so that the residents had an option to choose their ISP of choice.

Almost 2 years later and the only ISP available on offer for residents to choose from is Vodacom!!! When queried on multiple occasions with the Vodacom representative as to why we are not an "Open Access" network as advised we would be, we have been ignored.

I find this poor service and failure to deliver on what was promised to us by Vodacom. Please rectify and provide us with some sort of response and solution.