FTTB CANCELLATION

I have cancelled my FTTB in July for my company and we were given a settlement amount to pay as it was still in contract, which we did (over R19k). The payment was made and POP sent to which I was advised that the POP would be sent to accounts to have the fibre line cancelled.

4 months later, I enquired as we still had a 3G ****le account with Vodacom, however, I had not received any statements for this account.

Our key account person advises that he would follow up and only to find that the fibre line is still on the statement.

As I am in shock, I question this and I am then notified that a FURTHER R10K is due to settle the account!!!!!!!!!!!!!!!

THIS IS ABSOLUTELY DISGRACEFUL.

Now, as we cant sort the fibre out we canot pay for the 3g ****le and now it is blocked because no one is able to advise me what the way forward is.

I am not even able to reach my KAM and no one at Vodacom is even willing to try help me out.

CAN SOMEONE PLEASE HELP ME WITH THIS AS THIS IS HONESTLY SHAMEFUL!