1 reviews | Active since May 2013
F***s up again and call centre service staff irritating and ***********
I recharged with 5GB of data 2 days ago. I get an sms at 08:29 this morning advising that I have less than 500MB data left..... I called the call centre to sort the matter out and the staff are irritating.... the 1st lady I spoke to sounds like her flippen batteries are flat and then I am advised that my flippen number is still reflelcting under contract on their side when my husband (the account holder) had cancelled the contract months ago!!
They then refuse to assist me because they cannot contact the account holder yet I remember that when the contract was still active my husband had given the call centre authorisation for me to contact them and get information about the contract and my number. I am ****ed that 1) This is the 2nd time I have billing issues with Vodacom where my f****n data goes missing and 2) They have not updated their f******g systems to state that my number is now on prepaid. 3) I have to speak to people whose ****** batteries are flat while I am already irritated with Vodacom and their staff don't show initiative and tell me about flippen business rules and they cannot assist me with my query about my data. For f*** sakes Vodacom. You guys are irritating me
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vernette,
Thank you for your patience
I've responded to you via SMS with feedback.
Regards,
UW
Dear Vernette,
Thank you for your patience
I've responded to you via SMS with feedback.
Regards,
UW
