Frustrations with Vodacom

Good day,

I am extremely frustrated and disappointed with the service I have received from Vodacom in the past few years and this is why I would like to cancel any contracts I have with Vodacom and switch to another service provider. To do this though is an absolute nightmare because when I call customer care every time I get cut off. I have tried to speak to someone at the Mall Of Africa branch who simply said " I can't help you call customer service I have a client in front of me. " . Before that I had gone in store to The Nicolway but there was no one who could assist and when I did speak to a Sales Rep outside she said she didnt know what I should do.

I have a contract on 2 wi fi routers which expired on Saturday. Prior to that I had called Vodacom Cancellations to cancel this , but it says that I require the sim numbers /actual phone numbers to cancel. I unfortunately do not have these numbers as they do not appear at all on my monthly invoices or statements ( unless I'm missing something??)

Your urgent attention and response will be much appreciated.

Thank you & kind regards,