Frustration with Vodacom wifi connection

Hello Peter About 4 months ago, we bought a wifi router for about R819 per month from Vodacom branch, Loch Logan, Waterfront Mall. On 21st August 2021 at around 8am, the wifi connection was disconnected. We called *** and the gentleman we talked to tried to reconnect and told us that Frog Foot Fibre was vandalized and that emails were sent to everyone that maintenance will be done from 8 to 12 in the afternoon. This did not happen and we called them again on Monday, spent about 20 minutes on the phone, got an apology and a promise for reimbur*****t. We called Vodacom again on Tuesday, spent about 20 minutes on the phone with the gentleman trying to get the connectivity for us, but to no avail. What we got was apologies once more and possibility of reimbur*****t. Unfortunately, what is not clear to Vodacom is that this has affected my work and my children's studies tremendously. I have comorbidities and was forced to go to the office on Wednesday and exposed myself to possibilities of getting Covid-19. Wednesday afternoon, after work, we called the *** to hear how they are faring with the matter, but could not go through. Hello Peter, please assist! (4 people working with Vodacom could not assist with this matter at all.)