Frustration with vodacom

I am so frustrated with Vodacom incompetency and having no value for clients. In June I wrote here about vodacom debuting my account with R1500 without my authorization and a vodacom escalations consultant phoned me and condicted an investigation and it came out that indeed I did not authorize the migration I was billed for as they listened to my phone recording.

Now again on the 25th the same R1500 has been debited again and without any refunds on the money debited on the 25th June until to date.

This is so frustrating and at this point vodacom owes me R3000.

How do I report Vodacom to the national consumer or ombudsman? I need to escalate this asap.

I am so tired of this and I even tried to phone their cistomer service just now and it does not go through.

I will not advise anyone to take any contract from vodacom as I am sitting here regretting why did I even start a new contract as it seems the vodacom i knew is no longer having interest of it clients it is just a money making skeem.

I even sent emails to their accounts early in July stating this to fox the billing and it was not done nor I received any response....