JF
Jabulani F

1 reviews | Active since May 2015

29 May 2015, 08:20

Frustration with a faulty new phone

A few weeks ago I upgraded my cellphone contract at Vodashop Westwood, Durban. I opted for a Samsung Galaxy Young 2. Within a few hours of getting the phone, it started restarting at random. I took it back to Vodashop within seven days. The sales person I dealt with witnessed the problem before the phone was sent to their repair centre. After two weeks I was informed to come and collect it as the repair centre had found no fault with the phone. Before I could even get back to work, the phone was restarting again at random. This morning it has restarted more than four times already. What do I do now - live with a faulty brand new phone or take it back to get the same response?

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2015, 11:07
Official
Hello JJFihlela,

Your enquiry has been received and a consultant will be in contact with you shortly.

Regards
Vodacom Consumer Website Team