Frustration V2

I have had a call back from Vodacom on Tuesday, very nice lady.

This is in connection with my FIBER cancelation problem which Vodacom is just unable to sort out, and I am just getting fed up with the whole process. Anyway had a chat and again nothing has come of the interaction, I don’t know if my request for refund has been actioned or if I am to brace myself for another deduction from Vodacom for a service which I have not been able to utilize for 8 months, as they were not able to relocate my service after moving.

Secondly while on the line I wanted to confirm that a pick up has been organised for my upgrade phone which did not work, no call was logged for that either, and honestly I cannot say that I am surprised.

So now I have two problems which needs resolving: 1. Fiber cancelation and refund 2. And a upgrade phone which does not work and has been reported.

Please could I have a call to find out what is happening….