1 reviews | Active since Mar 2009
Frustration turned to a Smile
After I bought a data simcard from Vodacom for my tablet, the sim would jsut not work. when I inserted the MTN sim, the tablet worked. In trying to have the sim work, I was sent to customer care centres to no avail. I was so frustrated I cancelled the contract. The bombshell came when i was told i was pay penalty fees for cancelling the contract of a product which was not working.<br> <br> I compalined on Hello Peter and Richardo called me. He tried his level best to get the tablet working. He tried everything which needed to be tried but failed. Then he said he will the shop hwere i got tablet from and see hwat can be done for me. within an hour he ogot back to me and told me, the contract will be cancelled with the penalty fee. Thanks Richardo, you made me smilea and ***rgot about my fruatrations. keep up the good work
Thank you for the time and effort taken to write this compliment.
It is with the cooperation and feedback from valued clients such as yourself, that we are able to better our service.
We will forward this compliment to Ricardo's management team for reward and recognition.
Best Regards
Vodacom Social Media Team
Thank you for the time and effort taken to write this compliment.
It is with the cooperation and feedback from valued clients such as yourself, that we are able to better our service.
We will forward this compliment to Ricardo's management team for reward and recognition.
Best Regards
Vodacom Social Media Team
