dA
[email protected] Allcock

1 reviews | Active since Jul 2011

03 Jan 2018, 09:26

Frustration - *****ing my money

Despite complaints on Hello Peter, personal visit to Customer Centre and numerous phone calls and e-mails I am still waiting for someone from Vodacom to sort out my account. For over 6 months now they have been over-billing me, *****ing my money and despite proof of returned hand sets I still cant get them to sort it out. And once I log this complaint I will get an automated response saying someone will contact me... utter **** this is now the 2nd time I have complained on Hello Peter and I am still waiting for someone to call me and sort it out. I am now so frustrated that when my contract ends I will cancel with Vodacom and go to another provider as it seems to be the only way I can stop them taking money of my account *******ly because NOBODY AT VODACOM GIVES A **** !!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply03 Jan 2018, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jan 2018, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jan 2018, 12:02
Official

Good Day Debbie,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was escalated & being addressed. Please see sms sent to the number ***279.

Regards
RO