Frustration Galore with Vodacom Insurance :(

<p>Hello Peter</p> <p>I'm extremely frustrated with Vodacom Insurance, my phone was recently ****** and I've been in hospital the past week and when I got out of hospital I called in Vodacom Insurance on Sa****ay the 18th of June to enquire about the process in regards to my claim. The consultant on the phone said it was approved but for an iPhone 6, so I asked for an iPhone 6s, they said no. I wrote an e-mail saying I'm upset because my ****** phone was an s, iPhone 5s I would like to be replaced with an iPhone 6s, they dropped me a one liner. "No you'll get an iPhone 6 - Vodacom Insurance" like how rude is that. Anyway I said my prayer for peace since they're such a big organisation and I'm just a little person.</p> <p> </p> <p>I went into the Vodacom Shop in Northgate, very friendly staff by the way who honestly tried to help. I went to collect my iPhone 6 and I was told it's out of stock I’ll have to wait days for it to be in store because they only have an iPhone 6s, the manager tried to call Vodacom Insurance so not to inconvenience me any further without a phone and I can get the 6s which is currently in stock, but did Vodacom Insurance care?? No, :( It's so sad how these big organisation bully us, they promise to us their insurance will put us back on track after a tragedy or loss but now I have to wait days because at the end of the day, they don't care. We just air heads to them that pay premiums every month and as long as they get their money, what do they care if we sitting days without a phone. It's so sad.</p> <p> </p> <p>Oh well the industry is changing and I believe soon enough we won't be victims of this bully mentality. Young storytellers are emerging and hopefully such stories will be told in order for change.</p> <p> </p> <p>Regards</p> <p>Miss Dee</p>