1 reviews | Active since Jun 2016
FRUSTRATION FRUSTRATION FRUSTRATION
<p>I have had a contract with Vodacom for the last 10 yrs (if not longer), my average spend of the contract is between R1800 & R2000 per month, the contract is on my moms name, was due for an upgrade in April only to find i cannot upgrade due to my moms credit status, so i app**** for a change of ownership 31/03/16, which has been a battle cos it was declined, was told by Vodacom to contact Experian ********** 665 which i did in the week only to find out my name is clear, they finally approved the transfer of ownership, they requested updated bank statemnets which i sent them, a day later get an email to say it has been declined, now it has been escalated to management etc etc but it is a frustration cos everytime i go to Vodacom i sit there for more than an hour a time & still not winning with this, all i want is to transfer this **** contract on my name & have a different package!!!! The lady that has been assisting me @ Alberton City branch is Lucinda Ruiters...</p>
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Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Consumer Website Team
