FRUSTRATION FRUSTRATION FRUSTRATION

Have a contract with Vodacom. For 2 years all went well and then something happened ???? Increased debit orders, double debit orders, cancellation of debit order.... and my list goes on. Each month I spend hours on the phone to the call centre to resolve problem and each time I'm assured its sorted and then its back to square one!!! Today I logged my last complaint !!! Im sick and tired of paying penalty fees for what was not my fault in the first place ! Trying to speak to a manager, head of department or team leader seems impossible..... CAN SOMEONE FROM VODACOM PLEASE ASSIST ME ?????