RG
Ronell G

1 reviews | Active since Aug 2016

10 Aug 2016, 06:52

FRUSTRATION FRUSTRATION

<p>On Monday 11 July I entered South Africa from Namibia late afternoon. I bought airtime after crossing the border so glad to pay normal S A cellphone rates just to discover that the R110 i bought just disappeared. My problem is trying to find out where it went. I called customer care line 3 times. I visited ther walk in centre at Canal Walk 5 times and all in vain. I have been promised detailed billing on all 5 visits but received detailed billing for June.!!! I have been a loyal Vodacom customer for more than 25 years but I am afraid this is just working one way. Dont know what else to do. ? </p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 09:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,