Frustration

I am extremely disappointed with the handling of my account by Vodacom and the complete lack of resolution despite multiple escalations and support tickets.

I was sold a contract that I believe was misrepresented to me, and I have since been billed incorrectly for charges that do not reflect what was originally agreed upon. Instead of resolving the matter properly, Vodacom has continued attempting to hold me liable for these incorrect charges.

What is even more concerning is that my contract was reversed back to the original contract without my authorization or consent. I did not request or approve this change.

I have logged multiple tickets, including:

* *** * *** * *** * *** * EC-291O-1QGJFC

Despite all of this, no meaningful resolution has been provided.

I have attempted to escalate the matter through the proper channels and have now also been forced to pursue formal complaints externally due to the ongoing lack of accountability and assistance.

At this stage, I simply want:

* The incorrect billing corrected * Clarification regarding the unauthorized contract reversal * The contract terms restored as originally agreed * A proper resolution from Vodacom

This entire experience has been incredibly stressful and disappointing.