FRUSTRATION BEYOND BELIEF

I am moving end of June to another apartment and I need to cancel my line.

I phoned on the 20th May and asked how it works to cancel and I got told a ‘calendar month of 60 days’ well I had to teach Vodacom what is a calendar month and she still felt the right to argue with me and then told me to call 1st June - which I did because fun thing there is no WhatsApp or even email address to get these things in writing.

I got asked multiple times why am i cancelling, well firstly there’s a problem with my bill, logged multiple tickets and lovely Candice keeps closing them without even speaking to me and when I call I get told it’s an automated system that put an extra 23% on my bill when it was meant to be a 3% increase.. and literally billing cannot tell me how much I’m meant to be paying and if my wifi is down, Vodacom never knows about it and cannot assist, causing me to actually call Vuma myself and log the ticket there so doing their job for them and I’m a remote worker so I need wifi and cannot sit on the for 45min to just get a ‘not sure why you offline’ There is no WhatsApp line like other ISPs which to me is ridiculous

On the 1st June I got asked why am I phoning so in advance so I eventually lost it and told them just log the cancellation because this is now ridiculous and got told my contract ends on the 8th July so I need to give a ‘calendar month’ so I asked how long is that so they said 30 days, finally! Someone who knows what a calendar month is Got told again someone will be in contact with me within 24-48 hours so Wednesday I called back as I had not been contacted to confirm the cancellation, and got told ‘your ticket is open’ and someone will be in contact to confirm the cancellation, I asked when will my line be deactivated so got told 30 June, okay great this is fine.

Today, 8th June I have still not been contacted by anyone so I called again today to hear what is happening and got told ‘once you ticket is assigned’ well now I lost it again and said but I got told someone is assigned!! And asked again when will my line be cancelled so got told 30 June okay great, and then when she’s speaking on because I asked when will someone be in contact because I got told 24-48h and it’s now been a week so what’s happening and then she said ‘your line will be cancelled 31 July’ now I’m like HERE IS ANOTHER STORY!

This cannot be rocket science to cancel a line and tell someone when it will be cancelled…

I have been asking for a supervisor since the 20th May, there is NEVER a supervisor available for me no matter what time of the day I phone, is there any supervisors working at Vodacom Fibre??

Got told someone will call me back and still waiting… this is terrible service and then you still have the cheek to ask someone why they cancelling?? My phone is through Vodacom and NEVER had these issues yet Fibre it’s like they just never got trained and cannot read a system in front of them to be able to tell the client a right story.