Frustration - Bad communication - Call drop

I have been a valued Vodacom customer for as long as I can remember. +- 16 years.<br> <br> I'm paying 2.5k a month on cellphone bills for almost the last 2 years.. a Ridiculous amount for services I don't use.<br> <br> I left my previous job a year ago with a superior contract not even using 1/2 of what its worth at this stage at my new job.<br> <br> So up until now I've bit on my lip, paying this ridiculous amount.. I eventually qualified for a premature upgrade and again I'm trapped. <br> <br> I'm sitting with 600+- minutes on the end of each month doing nothing and downgrading means a migration fees of R900. Contracts I qualify for is 50min of airtime, 0 sms'es and 2 GB of data (AS I UNDERSTAND IT). I need at least 200 min , 0 sms ( that's fine) and 2GB of data or I will top up my data when needed.. <br> <br> Online call centre staff have 0 communication skills and struggling to understand my needs regarding the contract.. They can't even distinct between minutes and Rands worth...And then to top it all cutting me off to service rating department - every single time!! Anticlimax!<br> <br> I'm beyond frustrated!<br> <br> Please please please someone competent HELP!!<br> <br> They tried to phone me back now..I just can't speak to them!