Frustration!!!

As a Vodacom customer I am beyond frustrated at the moment. 1. I moved house October 2018 I had access to fiber at my previous place 2. Asked for relocation but new area did not have coverage 3. Asked for cancelation It has been 8 Months and I am still being charged for a service which I cannot use and asked to be cancelled I have repeatedly phoned and e-mailed Vodacom to try and get the matter resolved with no luck.

Various departments have confirmed the following: 1. Fiber customer care – Cancelation has been successful 2. Accounts Department – No cancelation was done so deductions will continue 3. Cancelations Department – They cannot see the fiber account I need somebody from Vodacom to contact me so that this can be sorted, it is by far the most frustrating thing to try and do something the correct way and then being ignored