Frustratingly Slow Response to Wifi Outage - Need Immediate Assistance

My Wi-Fi has been down since Thursday. I called the Vodacom Fibre contact center on Friday and opened a query, but as of today, Tuesday, it's been almost 5 days without internet. The Wi-Fi is recognized, but I am unable to connect to it.

On Sunday, my query was transferred to the wrong infrastructure partner, Zoom Fibre instead of MetroFibre. The operator called me, and on the second call, he realized that they were not the correct provider for this service. He said he would escalate the query back to Vodacom.

I’ve been writing and calling, but no help has arrived yet. I need the internet; everything in this house relies on it. I've already spent a significant amount of unplanned money on buying data. I request that Vodacom dispatch a technician to check the fibre line