Frustratingly ***********

I’ve been a Vodacom customer for 17 years and have never been treated with such disrespect in all these years. I recently upgraded my contract as one does ever 20 months, in June 2020. My problem started when I app**** online. I was contacted by a consultant who quoted me on a phone and smart watch combo linked to a single contract. I asked to be contacted a few days later to conclude the deal, the call never came. I attempted calling the call centre in Durban and was pushed from pillar to post as my number is so old that I don’t exist on the newer systems. From being told that I was **** to, to I don’t qualify for the combo offer to eventually being called by three different consultants trying to load me on the new system. The deal was final concluded and my phone was evenly delivered in August without the watch. Now being charged for both devices I have been trying to find someone to assist in finding where the watch is. 15 calls later, 9 redirects to someone who has access to the old M2 system I was referred to a gentleman named Oupa. He committed to solving the issue which was over a month ago I’m still waiting and calling to find him is like trying to find a person who can access to the old M2 system. To make matters worse Vodacom keep having to sync my line every month so that I’m able to SMS shortcodes like DSTV boxoffice or enter competitions, even Vodacom shortcodes don’t work until they sync my line. I’m totally frustrated as I cannot find anyone in Vodacom that can competently solve my problems. Even to cancel my contract is a non starter, in fact it’s a joke