Frustrating with untrained and Rude workers

I have a \data card\" that is faulty and cannot connect to the network at all. This card is used in a wireless modem and has not been in use for some time.<br> I loaded a bundle and then found it faulty. I contacted the Customer support which was a Mission due to the fact that the person could not understand my problem. I phoned a second time and was advised to do a SIM Swap..!<br> I was told to buy a new card and phone for the bundle transfer.<br> <br> Now when I went to the Vodashop in Sandton City a lady with the name of Andiswa could not even log into the software to assist.<br> Another lady who had NO Nametag ( for obvious reason) was so RUDE and requested 5 numbers that I phoned from the card. Being a data card she also took some time to understand I DO NOT PHONE FROM A DATA CARD.<br> THEN she insisted on the card be handed to her. I gave my ID as mentioned by the support but NEVER was it mentioned that I need my physical card which is faulty.<br> <br> I am STUNNED at the poor service, even worse training and RUDE people that work in that Shop.<br> <br> The service is typical of what we are expected to accept as public..!!!"