Frustrating Vodacom Service Experience

<p>Hi would like to inform you about a terrible experience I'm having with Vodacom in connection with a new upgraded device which I did with Vodacom . its an S7 edge upgrade I did with Vodacom . The device gave me a problem within the first 7 days which I took in as an OBF. Vodacom did a software upgrade and I collected it the same afternoon. Within the next day device froze again for which I took it back to the repair store . was told have to re book it is as a repair again did so although I was disappointed being a new phone </p> <p>And have so much of hassle . I've book it on the 13 /10 / 2016 Job no ********** 1 for the first time</p> <p>2nd time 17 / 10 / 2016 job no : ********** 4</p> <p>3rd time 2 / 11/ 2016 job no : ********** 5</p> <p>4th time 9/ 11 /2016 job no : ********** 3</p> <p>5th time 16/ 11/ 2016 job no : ********** 7</p> <p>6th time 16 / 11/ 2016 job no : ********** 7</p> <p>For me this is a no go. Vodacom service is terrible as I was inniatally told to take the device back to the store I bought it from .</p> <p>Then I was accused of scratching the device as well . So now I'm highly frustrated with service at Vodacom Rustenburg. The device has been sent to higher service centre as well and came back with saying no fault found but it froze within an hour of collection again . I haven't even used this particular device which I'm paying for . I would highly appreciate if this matter could be attended to and solved by giving me a complete device or the contract be retracted. As a Vodacom client who has other contracts with Vodacom I hope this matter could be solved asap. thanx a very disappointed client with service at Vodacom . </p>