Frustrating Service from Vodacom Finrite Insurance

I had a cell phone device Iphone XR insured with Vodacom Finrite. My device got ****** in March 2020 & due to no salary (because of lockdown) I could not afford to pay the insurance and recover my device. My contract package -my 10gig is billed together with finrite insurance. I requested a cancelation with finrite insurance in June 2020 as I no longer have the device. To my surprise in August as I queried my bills that were still high I learnt that finrite never cancelled the insurance, I then requested another cancelation with no arguments. Come December 2020 an agent from Vodacom still advised me that the insurance is still active and tried to assist with logging a query on my behalf as my bills were still high having to pay for service I wasn't using and my line getting blocked from making calls due to the arrears on my bill.. Jan 2021 I followed up and it was unfortunate that finrite had not attended to my query and all of this back and forth inconveniencing me and it's affecting me, with vodacom blocking my line every time having to call and re explain my issue of being in arrears and paying for insurance on a phone I no longer have. In March 2021 I received clarification from 1 of finrite agents that their system made an error and automatically activated the insurance for the current device that I am using while am busy begging them to cancel because I no longer have the Iphone XR and no longer need their service instead am still getting billed after several cancellation requests and having to deal with rude agents from Finrite who never understood my frustration. Last night Vodacom again locked my line and I spoke to agent Lelo who could not assist me and I just tried getting vodacom on the line this morning and spoke to Palesa who also can't help me, instead they keep logging queries sending me tons of references that are not doing me any justice. I pay vodacom every month for my 10gig but my line still gets affected as the middle man whom I got cell phone insurance through. Nothing is being done. I am extremely upset and frustrated, I honestly DO NOT! Recommend Vodacom and their Finrite insurance at all after so many years of being loyal and i need my line to be open as in NOW.