Frustrating Service From Vodacom

<p>I have never had a problem with the Vodacom call centre before and assumed that this time would be no different. Sadly I called in to have a contract that would end in June cancelled once the contact term had finished. I had to call in on two separate occassions to ensure that this was done and the agent assured me that it would be. When it came to my debit order going of my account this did not happen. Somehow thatagent cancelled all my contracts. Still i was not concerned and called in to the accounts department to resolve. Firstly the lady that answered the call noted down my ID number incorrectly and was insiting i had five contracts, when i did not recognise any numbers she was extremely rude and asked if i know any of my numbers? i still remained calm and asked if she had my correct ID number then she realised she hadnt. she did not apologise and arrogantly took down my correct number. then she says to me you do know that you are ging to pay the full amount for this contrcta so i said yes i still want the contract cancelled at end of term. this was the point where i could no longer liaise with this individual that completely lacks ettiquette!!!!! So now im in a sitaution where my debit has not gone off and with numerous calls made to the call centre i am fed up! so should anyone care please give me a call to resolve as i will not accept a double debit in June!</p>