FRUSTRATING SERVICE FOR LOYAL CUSTOMERS

My wife and I upgraded our RED VIP contracts in the first week of May 2022. We cancelled the order during the "cooling off" period which was around the 3rd week in May, as we were not entirely satisfied with the offering. We were assured that we would not be billed for the new amount and Vodacom will liaise with RAM couriers to fetch both the packages. I had to follow up on numerous occasions with the person that initiated the upgrade, to remind them to fetch the phones and smart watches. These are high rand value items and I wanted it to be fetched asap. On the 1st June 2022, I was told again via email, that the packages will be fetched and I must not stress !! To date, both packages have not yet been fetched. Both, my wife and I have been billed for the upgraded contract although we have cancelled and have not opened the new packages. I then spoke to another person on the 8th July 2022, who assured me that she will speak to someone from the contracts department and revert to me the same day. To date, I have not heard anything from any Vodacom representative, nor have we been reimbursed. FRUSTRATING SERVICE to say the least. I have been a loyal customer for more than 20 years. This is not the service I expect !!