NM
Nikita M
1 reviews | Active since Dec 2016
25 Jun 2019, 07:48
Frustrating service
I ported my number about a week ago, to this day i still cannot receive or send sms's. I have been in contact with various consultants to assist with this, but they are not being helpful. They promise to phone me back and check with me if the number is still a problem, but not a single one of them has assisted with this matter. Last night i decided to put my old Telkom sim card, only to find the sim card is still active and i can send and receive sms's from it. This is confusing because i ported this number to Voadacom and all these consultants are telling me everything is fine on their side. How come Vodacom cannot pick up that the number is still active with Telkom? And why are they not fixing it?!
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Replies (2)
Vodacom's replyOfficial
25 Jun 2019, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nikita M's updateReviewer Update
27 Jun 2019, 09:28hi
the reason you are unable to get through is because now i cannot receive some calls too, I told the consultant to contact me on *** during office 07:00 to 3:00.
its been over 48hours and the last consultant i spoke to i think her name is Zanele, she said will contact me after 48hours because they have logged a query with the porting department. She said after 48hours query should be resolved. and i am Still waiting....
the reason you are unable to get through is because now i cannot receive some calls too, I told the consultant to contact me on *** during office 07:00 to 3:00.
its been over 48hours and the last consultant i spoke to i think her name is Zanele, she said will contact me after 48hours because they have logged a query with the porting department. She said after 48hours query should be resolved. and i am Still waiting....
NM
Nikita M's update27 Jun 2019, 09:28
Reviewer Update
hi
the reason you are unable to get through is because now i cannot receive some calls too, I told the consultant to contact me on *** during office 07:00 to 3:00.
its been over 48hours and the last consultant i spoke to i think her name is Zanele, she said will contact me after 48hours because they have logged a query with the porting department. She said after 48hours query should be resolved. and i am Still waiting....
the reason you are unable to get through is because now i cannot receive some calls too, I told the consultant to contact me on *** during office 07:00 to 3:00.
its been over 48hours and the last consultant i spoke to i think her name is Zanele, she said will contact me after 48hours because they have logged a query with the porting department. She said after 48hours query should be resolved. and i am Still waiting....