HJ
Howard J
1 reviews | Active since Apr 2022
13 Jan 2025, 13:03
Frustrating Pathetic customer services
Hi Ive cancelled my contracts. Made payments for all of them. I just spoke to retentions departments saying to me they havent received anything regarding invoices and payments that i did at the branch, but i was Cc in the email ive received the emails but how come you guys didnt receive anything. I need an explanation please. I always struggle when it comes to the services of your consultants really. *** call me
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Jan 2025, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jan 2025, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HJ
Howard J's updateReviewer Update
13 Jan 2025, 15:01I just hope they will make contact, always all said than done......
HJ
Howard J's update13 Jan 2025, 15:01
Reviewer Update
I just hope they will make contact, always all said than done......
HJ
Howard J's updateReviewer Update
14 Jan 2025, 16:05Hi
Here i am still waiting on OLIVIA said to me she will definately coke back to me in the morning but ja these people working for this company its just all about lies really. Even trying to chat on the app Bradley is telling me he cant help me. Where must i run to now please you tell me. Why you still having people working for you but cant do anything??
Here i am still waiting on OLIVIA said to me she will definately coke back to me in the morning but ja these people working for this company its just all about lies really. Even trying to chat on the app Bradley is telling me he cant help me. Where must i run to now please you tell me. Why you still having people working for you but cant do anything??
HJ
Howard J's update14 Jan 2025, 16:05
Reviewer Update
Hi
Here i am still waiting on OLIVIA said to me she will definately coke back to me in the morning but ja these people working for this company its just all about lies really. Even trying to chat on the app Bradley is telling me he cant help me. Where must i run to now please you tell me. Why you still having people working for you but cant do anything??
Here i am still waiting on OLIVIA said to me she will definately coke back to me in the morning but ja these people working for this company its just all about lies really. Even trying to chat on the app Bradley is telling me he cant help me. Where must i run to now please you tell me. Why you still having people working for you but cant do anything??