Frustrating Experience with Vodacom - No Refund, No Communication

I'm extremely disappointed with Vodacom's customer service. I've been requesting a refund for over 3 weeks now, and despite providing all necessary documents, including a reference number and bank statement, I've been met with complete silence. It's unacceptable that my time and concerns are being ignored. If you're looking for a service that doesn't care about your issues, then Vodacom is the way to go.