Frustrating Experience with Vodacom Customer Service

I'm extremely disappointed with the service I received from @Vodacom social media. I simply wanted to increase my spend limit to purchase games on Google Play Store and Apple Store using my airtime.

However, instead of getting help, I was stuck in a 6-hour long conversation with their customer service team. They repeatedly asked me irrelevant questions, failing to provide a clear solution to my problem.

It's astonishing that a simple request like increasing a spend limit can become such an ordeal. As a customer, I expect guidance and support, not unnecessary questioning and delays.

Vodacom, please improve your customer service and make it easier for customers to find solutions to their problems!