Frustrating Experience – Vodacom Offers No Real Support

I app**** for a Vodacom contract that included a router (20 Mbps up and down) and a PlayStation. However, upon activating the router, I only received speeds of around 5 Mbps upload and 0.2 Mbps download. After several calls and resets with Vodacom support, the final outcome was simply to cancel the contract.

I am extremely disappointed with Vodacom’s lack of flexibility and unwillingness to assist customers, especially given that my area has sufficient network coverage. Based on this experience, I will never use or recommend Vodacom to anyone.