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KN
Kerry N

1 reviews | Active since Aug 2020

04 May 2026, 12:37

Frustrating experience that needs to be sorted!

I have been trying for nearly three months to arrange four SIM-only data contracts for my family through Vodacom 4U in Cavendish, and the experience has been extremely frustrating.

Initially, I was told that I could only take a maximum of three contracts. However, I have not found any mention of this limitation in the terms and conditions. Despite raising this, no clear explanation has been provided.

During this delay, the pricing has increased, and now—two months later—I still do not have the fourth contract in place. My intention from the start was to have all four contracts consolidated for ease of billing. Instead, I am now locked into 24-month contracts for three family members, while the fourth remains without a contract.

His number has already been ported from Telkom, so we are currently forced to use pay-as-you-go, which is not what we planned for.

While Wade has been polite and has made an effort to assist, the overall handling of this process has been disorganised and inefficient. The level of incompetence experienced throughout has been both disappointing and unnecessarily stressful.

I would appreciate urgent resolution and clear communication on how this matter will be finalised.

0
Replies (3)
Vodacom
Vodacom's reply04 May 2026, 13:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KN
Kerry N's update04 May 2026, 14:28
Reviewer Update
Thank you - I would appreciate if someone other than the branch I am dealing with make contact with me as they keep telling me that they are only acting on what "Vodacom" is advising them which is not helpful for me.
KN
Kerry N's update08 Jun 2026, 10:19
Reviewer Update
Another month has passed and I still do not have the final SIM-only plan set up.At this point, I have run out of patience. This process has dragged on for far too long and the lack of progress is unacceptable. To make matters worse, Wade is no longer responding to my messages.I currently have 3 of the 4 plans on contract and my goal has always been simple: to have all 4 plans consolidated onto a single Vodacom account and bill for ease of administration. Despite repeated follow-ups over several months, this has still not been resolved.I am an extremely frustrated customer and would appreciate urgent intervention from someone who can take ownership of this matter and provide a clear timeline for resolution.