FRUSTRATING EXPERIENCE

At the end of February 2020 i lost my Job with cut backs with the upcoming effect of covid on all tourism business. Knowing i wouldn't be able to keep up i contacted vodacom accounts and tried to make an arrangement before i fell behind and then got told the person on the other end cant do anything since i havnt fallen behind yet. i then after missing 3 payments get cut off and get a call asking if i would like to make arrangements with vodacom, which i did no moneys were taken as per the arrangement, i phone again hoping to make arrangements, speak to another lady very helpfull( or so I thought) yet more frustrations when no the agreed upon amount is again not debited. we are now in May of 2021 with no money yet to be taken from vodacom ive got to wits end from going instore to be told it can only happen by phoning accounts, to emails to support to try and sort this out. Ive been sued and blacklisted, after trying for more than a year for vodacom to take the payment i have asked since before i fell behind. if there is still a competent vodacom employee that can help sort this out do contact me, if vodacom does not want to sort this out my lawyer will be in contact since i have emails and reference numbers of arrangements being made but not followed through but vodacom, and then pilling the blame back at me like just vodacom can.