frustrating experience

I've upgraded my contract from the 3rd of December upto this day I haven't received my parcel from ram. When I call ram it requests me to talk to vodacom, when I call vodacom nothing seem to happen. I wonder why vodacom keeps its delivery partnership with ram while many clients are complaining everyday about them including me. Your service feels like im asking for favors to a family member who knows i wont pay him back. Very terrible, ram represents you in more ways than one as long as you chose them to be your delivery partner.