eS
eugenia S

1 reviews | Active since Jul 2017

04 Jul 2017, 12:28

FRUSTRATING,DISGUSTING AND HORRIBLE VODACOM RIPOFF

<p>I HAVE BEEN ENDLESSLY CALLING VODACOM TO QUERY MY REFUND .</p> <p>THEY CHANGED MY TOPUP TO CONTRACT WITHOUT MY APPROVAL.</p> <p>SINCE APRIL,THEY HAVE BEEN SENDING ME FROM PILLAR TO POST, THEIR SUPERVISORS DON'T EVEN KNOW WHO THEIR CONTACT CENTRE MANAGERS OR CEO IS TO RESOLVE MY QUERY SINCE APRIL TO DATE. I WANT A SENIOR MANAGER TO FACILITATE MY REFUND IMMEDIATELY AND ONLY CALL ME WHEN THE REFUND IS DONE. </p> <p>NO SUPERVISOR NOR WHOEVER IS NOT A DECISION MAKER SHOULD CALL ME . HAVE GIVEN THEM AMPLE TIME TO CONTACT WITH RESOLVE BUT STILL TO DATE NO FEEDBACK.</p> <p>LOTS OF PEOPLE HAVE FALLEN TO THIS VODACOM PREY....SO DISGUSTING!!!!!! </p>

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Replies (3)
Vodacom
Vodacom's reply04 Jul 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jul 2017, 15:26
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dc

eS
eugenia S's update17 Jul 2017, 15:49
Reviewer Update

I am very disappointed with Vodacom . They are referring me back to the Call centre who failed to resolve my query since 21 April 2017 .No one seems to want to own this query is there any manager at Vodacom ??????????