CW
Craig W
1 reviews | Active since Mar 2009
20 Feb 2019, 10:34
FRUSTRATING DEALING WITH VODACOM
Vodacom is the most frustrating company to deal with, their call centre is totally unhelpful, close queries with no feedback & there on line chat is the same. following reference apply 1- ********** ********** 1- ********** ********** + numerous others. Upgrade your package tell there is no increase & slip in a R260 increase & then deny it. Time to port my number when this contract expires
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Replies (2)
Vodacom's replyOfficial
20 Feb 2019, 11:02 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2019, 11:02
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Feb 2019, 17:20Dear Craig,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply20 Feb 2019, 17:20
Official
Dear Craig,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)