Frustrating customer service

Filled a complaint about Vodacom about 2 weeks ago, a technician contacted me on 22/04/2024 to look into my issue, was asked to resubmit my documents and that the technician will handle my application personally, sent an email yesterday about the progress of the application, no reply until now regarding that, in the mean time we have to spend so much money on data because we have no idea when I will receive the router to be connected to the wifi, and we arealso not able to do an application instore since that one is in progress. Meanwhile my ticket no shows closed howerver no resolution has been met.