Frustrating customer care

<p>I am at wits end at the moment. I have had a contact with Vodacom since Dec 2006, and never had any real issues, until now. I upgraded 12 Sept, and had problems with my billing, and mobile data etc, over the last 2 weeks i have phoned the customer help line 4 times, each time I'm being placed on hold for anything between 8-20minutes, with me putting the phone down in frustration, as you're not even sure if there is anybody on the other side of the line anymore, and have been in to 2 Vodacom shops, with each one not able to explain to me what's going on with my billing, and then referring me back to the customer care line?!?! Where the hell am I suppose to go from here? All I want is my questions answered, and my mobile data sorted, which I would think cannot be that difficult, as you are a big mobile company, but the shops and the helpline keep referring me from one to another, then just cuts me off?! PLEASE HELP!!!!!!</p>