Frustrating company

On the 10th August 2021 i cancelled an insurance contract with Vodacom and end of August pro-rata amount was not calculated, end of September full amount was debited from my account even after cancellation i have enquired and the consultant said the system re-instated the insurance and the amount will be paid back until to date no amount was refunded.

I have called again during October the consultant indicated that the query was not sent to credit department so no progress was made on my case, i called today the consultant told me that the credit department did not calculate the amount to be refunded and no reference was put on my query and she could not get hold of the credit official since she is in the meeting .

Four month with no help from the company