Frustrating Claim Experience – Still No Resolution After 3 Weeks

I’m extremely disappointed with the service I’ve received. It’s been over three weeks since I lodged a claim for my watch, and it still hasn’t been fulfilled. I’ve called multiple times seeking assistance, but nothing has been resolved. Every time I visit the store, I’m told they’ve also contacted support and are still waiting for a quote to be generated. Without that quote, my claim cannot move forward. The lack of urgency and communication has made this a very frustrating experience. This process should not take this long, especially when customers are paying every month for peace of mind.