AK
Ahmed K
1 reviews | Active since Oct 2022
26 Feb 2026, 11:03
Frustrating Chatbot
I have been trying for the past 2 months to get through to Vodacom to change my banking details for my debit order. Every number that Vodacom provides on their website is answered by an automated system and that useless system then gets an even more useless chatbot to message you. It is unhelpful and one cannot do what is required. I sent an e-mail to their customer care e-mail address once again Vodacom recommends that stupid chatbot. I am trying to pay Vodacom money owed to them. I don't need the run around. I guess i won't pay and wait for some human being, if there are human beings working at Vodacom to call me. This is absolutely frustrating and I never want to deal with their stupid chatbot.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Feb 2026, 12:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2026, 12:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AK
Ahmed K's updateReviewer Update
04 Mar 2026, 10:51Once again, I am left quite irate. I received a call from a Vodacom representative lasty week in regard to my initial complaint. The lady assisted in changing my banking details on the system and was supposed to call me back in regard to the payment that did not go off last month. I am still awaiting that call. I did try to make a payment via that useless chatbot again and it didn't work. I have been trying to get a statement online with Vodacom's banking details so i can make the payment, but the statement does not have any banking details. I now get a message stating the debit did not go off, I KNOW IT DIDN'T because Vodacom simply does not have any user-friendly portals out there. Their staff do not listen properly either. The message i received states that i must respond with the letters ARR to 31050 which i did and guess what, the damn thing responds with an invalid reply message. I am not wasting my time with Vodacom anymore. Fix your damn portals / interfaces. I am not willing to go out of my way to any mall to pay at a Vodacom store. I have better things to do. Tell me how to pay your account and i will do so.
AK
Ahmed K's update04 Mar 2026, 10:51
Reviewer Update
Once again, I am left quite irate. I received a call from a Vodacom representative lasty week in regard to my initial complaint. The lady assisted in changing my banking details on the system and was supposed to call me back in regard to the payment that did not go off last month. I am still awaiting that call. I did try to make a payment via that useless chatbot again and it didn't work. I have been trying to get a statement online with Vodacom's banking details so i can make the payment, but the statement does not have any banking details. I now get a message stating the debit did not go off, I KNOW IT DIDN'T because Vodacom simply does not have any user-friendly portals out there. Their staff do not listen properly either. The message i received states that i must respond with the letters ARR to 31050 which i did and guess what, the damn thing responds with an invalid reply message. I am not wasting my time with Vodacom anymore. Fix your damn portals / interfaces. I am not willing to go out of my way to any mall to pay at a Vodacom store. I have better things to do. Tell me how to pay your account and i will do so.
Vodacom's replyOfficial
24 Mar 2026, 18:09Dear Ahmed,
Thank you for taking our call and confirming that assistance has been provided. We have also emailed your statement to *** as requested.
We hope that you have a good evening further.
Kind regards, Consumer Website Team
Thank you for taking our call and confirming that assistance has been provided. We have also emailed your statement to *** as requested.
We hope that you have a good evening further.
Kind regards, Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2026, 18:09
Official
Dear Ahmed,
Thank you for taking our call and confirming that assistance has been provided. We have also emailed your statement to *** as requested.
We hope that you have a good evening further.
Kind regards, Consumer Website Team
Thank you for taking our call and confirming that assistance has been provided. We have also emailed your statement to *** as requested.
We hope that you have a good evening further.
Kind regards, Consumer Website Team
Best regards,