AL
Andrio L
1 reviews | Active since Dec 2017
07 Oct 2019, 19:19
Frustrating automated calls!!!
I have been with vodacom since the start of the service provider. My account runs into thousands per month. This month I have paid R250 less than what I should and they have been pestering me with automated phone calls. Even after I have **** a payment arrangement with them over the weekend. For R250!!! This is extremely annoying and frustrating! Why not just add it to my bill for next month? Instead of being so persistent and irritating to a loyal customer! Not even the decency to call me in person! This is terrible customer service! Just in in for the money!
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Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 13:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Oct 2019, 13:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team